How to reduce food delivery commission for your restaurant
The most effective way to cut delivery-aggregator commission (typically 15–30% per order) is to drive direct orders through your own channels — a branded ordering app, QR ordering and loyalty that bring guests back to you instead of the marketplace. ClubQ gives restaurants a commission-free white-label app and loyalty program to do exactly this.
Why aggregator commission hurts
Delivery marketplaces charge 15–30% on every order and, just as importantly, own the customer relationship — you rarely get the diner's contact details, so you can't bring them back directly. On thin restaurant margins, that commission is often the difference between profit and loss on delivery.
Shift orders to channels you own
Every order that comes through your own branded app or website instead of an aggregator keeps that 15–30% with you. The goal isn't to leave the marketplaces entirely — it's to convert the guests they send you into direct, repeat customers. A commission-free white-label app, QR ordering for dine-in, and a loyalty wallet that only works on your channels all pull orders in-house.
Use loyalty and data to keep them
Once a guest orders directly, a loyalty program and CRM let you re-engage them with offers and win-backs, so you're not paying to re-acquire the same customer through an aggregator again. ClubQ captures the guest on the first direct order and automates the follow-up.
Frequently asked questions
How much commission do delivery apps charge?
Food-delivery aggregators typically charge restaurants 15–30% commission per order, plus they usually keep the customer's contact details, which makes it hard to build a direct relationship.
Can I stop using delivery apps completely?
Most restaurants shouldn't — aggregators drive real discovery. The better strategy is to convert the guests they send you into direct, repeat customers through your own app, QR ordering and loyalty, so more of your orders become commission-free over time.
How does a white-label app reduce commission?
Orders placed through your own branded app don't carry aggregator commission, so more of every order stays with you. ClubQ builds and maintains the app so you can launch one without a development team.
See ClubQ in action
Start free — no credit card required. Plans from $99/mo per outlet.